Assessing Outcomes of Service-Learning: Student, Instructor, and Community Reflections

Emily Feuerherm, Kazuko Hiramatsu, Nathaniel Miller, Kenneth Williams


This study investigated the impact of service learning using quantitative and qualitative methods. Forty-one First Year Experience and capstone students completed the Civic Attitudes and Skills Questionnaire (CASQ) at the term’s beginning and end. Although the CASQ total and subscores did not differ, capstone students scored higher on CASQ measures, suggesting better civic attitudes and skills. Community partners completed an impact survey, reporting overall benefits. Instructors’ journals revealed benefits and challenges to implementing service learning.


civic attitudes, community partners, First Year Experience, capstone

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